Payment/Deposit policies

When the Red Fox Tours does not ask for prepayments/deposits?

Red Fox Tours (further in text RFT) does not charge deposit/prepayment if your group is not larger than 8 people and you book any of the following tours:
Hill of Crosses in Lithuania; Rundale Palace; Sigulda; Soviet Nuclear Bunker; Jurmala Beach/City Tour; Kemeri Boardwalk trails; Cena Mire & Skule Village; Old Riga Walking Tour; Riga City Tour; Grand Riga Tour; Open Air Museum; Valmiermuiza Beer Brewery Tour.

Why under each tour/activity it is written `price from` instead of the exact price?

Multiple things affect the total price, e.g. season, day of the week, date, size of a group, type of transport used for a tour/activity. That is the reason we calculate the price for each group individually. Please keep in mind that the prices on our website are without the VAT which is 21%.

As RFT does not charge any deposit, in a case of cancellation there are no cancellation fees.

When the Red Fox Tours does not ask for prepayments/deposits?

Red Fox Tours may ask for a deposit/prepayment if:

• We need to book bigger vans/buses from the third parties.
• We book some certain day activity where the provider asks deposit from us.

How large is the deposit/prepayment?

It may vary from 10% to 30% from the total cost. As it depends on each specific activity and size of a group, we kindly ask to contact us via email for more information

*Exception is the Fiat Riga city rally, where we ask 50% deposit.

Do we lose deposit/prepayment if we cancel the activity?

It depends when you cancel the activity. If a cancellation is made at least 14 days prior to your scheduled arrival, Red Fox Tours fully refunds your deposit. The only exception is Fiat Riga city rally, where you lose the whole amount of deposit you have paid, even if cancelled 14 days before the day of activity.

Do we lose deposit/prepayment if we cancel the activity?

It depends when you cancel the activity. If a cancellation is made at least 14 days prior to your scheduled arrival, Red Fox Tours fully refunds your deposit. The only exception is Fiat Riga city rally, where you lose the whole amount of deposit you have paid, even if cancelled 14 days before the day of activity.

If you cancel in less than 14 days prior your scheduled arrival, Red Fox Tours will charge you cancellation fee as below:

30% of your paid deposit will be charged if you do not notify us about your cancellation or any changes by 8 to 14 days before your scheduled arrival. The rest of deposit will be refunded to your bank account or can be used to book some other tours/activities.

50% of your paid deposit will be charged if you do not notify us about your cancellation or any changes by 3 to 7 days before your scheduled arrival. The rest of deposit will be refunded to your bank account or can be used to book some other tours/activities.

75% of your paid deposit will be charged if you do not notify us about your cancellation or any changes by 24 – 72 hours before your scheduled arrival. The rest of deposit will be refunded to your bank account or can be used to book some other tours/activities.

100% of your paid deposit will be charged if you do not notify us about your cancellation or any changes by 24 hours or less before your scheduled arrival, on your scheduled arrival or if `No show`.

What happens if one or more people drop out of our group?

Please inform us as soon as you know, if one or more people have drop out of your group as it might affect the price what each person pays (if less people, in a group, the price per person might get higher). If some people drop out of a group, but the activity/tour is not cancelled, RFT does not refund via bank payment but does reduce from the total cost you have left to pay. If one or more people drop out, rules apply the same as for the group cancellation, that is:

If one or more people cancel in more than 14 days prior your scheduled arrival they receive fully the deposit they have paid, but this ``drop out`` might affect the price per person others have to pay. Usually, if 1-2 people drop out, the price per person stays the same or might go up by 2-3 EUR/pp depending on activity. If more people drop out, price might go up of around 5 EUR/pp per activity.

If one or more people cancel in less than 14 days prior your scheduled arrival, RFT will charge him/them cancellation fee as below:

50% of his/their deposit will be charged if a person/-s drop out by 14 to 8 days before the scheduled arrival.

100% of his/their deposit will be charged if a person/-s drop out in less than 7 days before the scheduled arrival or does/do not show up.

Some examples;

You are a group of 10 people and have booked an activity worth of 50 EUR/pp, thus making a total price of 500 EUR. We have asked, for instance 20% deposit (100 EUR). On the day you pay 400 EUR. Two persons from your group feel sick on a day and does not want to participate. How much you have to pay?

A. If we manage to find a solution that a provider does charge only for 8 people, you pay 320 EUR. Each person who drops off, have lost 20% deposit (10 EUR) which they have paid in advance.

B. If we already have paid all amount for activity to a provider or if we have an agreement to pay in full, in case of last minute cancellations, you pay 400 EUR.

You are a group of 15 people and have book an activity worth of 40 EUR/pp, thus making a total price of 600 EUR. 5 people from a group drop out and you let us know about this 14 days in advance. Those 5 people will receive their deposit fully but the price per person for the rest will rise from 40 EUR/pp to about 45/pp (depends on where activity takes place) as the group will still be traveling in a 16seat van. If suddenly 2 more people drop out 2 days before, they lose the deposit they have paid, but we can return to a 40 EUR/pp since we plan to use the 9seat van.

You are a group of 15 people and have book an activity worth of 40 EUR/pp, thus making a total price of 600 EUR. 5 people from a group drop out and you let us know about this 14 days in advance. Those 5 people will receive their deposit fully but the price per person for the rest will rise from 40 EUR/pp to about 45/pp (depends on where activity takes place) as the group will still be traveling in a 16seat van. If the 16seat van arrived on the day but it turns out that 4 out of 10 people feel too sick to travel and do the activity, you can either cancel or lose 100% the deposit you have paid or 6 people travel with a 16seat van and do the activity for the price we negotiate on a day at the pick-up time/place.

What happens if person arrives but does not want to participate in activity he has booked for?

If that happens on the day, we have to charge fully (if we already have paid for the activity to a provider). In case of a shooting range, bobsleigh, clay pigeon, etc., some other person can do the activity twice. If it is activity like 60 min off road quad biking or4x4 off rad jeeps where a whole group already participates, the person has to pay in full for the activity and no one can use this twice as, for instance all quad bikes go on a track once for 60 min drive.

Cancellation policies

How to cancel any tour/activity

To cancel activity/-ies you have booked, you must notify Red Fox Tours via email and receive cancellation confirmation from Red Fox Tours. Any attempt to cancel a trip without involving Red Fox Tours won’t be treated as a cancellation. The total amount refunded will depend on when the traveler cancels the tour (please see above).

All cancellations must be initiated by contacting Red Fox Tours via:
• Emailing info@redfoxtours.eu
• Telephone 00 371 29376677 (please call us in case if it is a last minute cancellation)